Canon denies that the Canon EOS R5 has been delayed or could be recalled

on

The Canon EOS R5 hasn't exactly had an easy ride since its launch a few weeks ago, with overheating criticism recently followed up by speculation that shipments have been delayed or that it could even be recalled. But Canon has poured cold water on these rumors with some official statements.

We asked Canon Australia and Canon UK for an official response to reports from Canon Rumors and EOSHD that it could delay the second shipment of Canon EOS R5 cameras, or even recall the mirrorless hybrid for a hardware fix, as speculated by Petapixel. 

A Canon Australia spokesperson told us that it "can confirm that there have been no delays in local shipment, with the first local pre-order consumers collecting their EOS R5 units from local retailers starting from yesterday".

The spokesperson also went further, stating: "The EOS R5 has already started to ship in some countries – Australia is 100% one of them. Locally, we do have a lot of stock on back-order, however, due to the high number of pre-orders made. Any future timelines on shipping have no connection to speculation of overheating – we are simply working in the parameters of a supply chain affected by the global pandemic.”

While that doesn't specifically quell rumors that the second batch of EOS R5s could be delayed until November, it does suggest that any potential delays would be down to the knock-on effects of the pandemic, rather than any possible recall.

We're still waiting for a response from Canon UK, although a separate statement from Canon USA appears to have been issued to PetaPixel  – it says: "Orders of the EOS R5 are scheduled to be delivered as initially stated at launch. The first set of cameras shipped from our warehouses this week. We eagerly await the content that will be produced by talented creatives using this camera to be shared with the world."

Again, this doesn't specifically address rumors, fueled by speculation from EOSHD about German retailers not receiving their EOS R5 allocations, that the camera's second shipment could be delayed. But it does at least suggest that early orders are being fulfilled and that no recall is currently being planned.  

Canon EOS R5

(Image credit: Canon)

Feeling the heat

So where does this leave the Canon EOS R5? We'll no doubt get further clarification from Canon in the coming days or weeks, but despite the speculation nothing much has changed. The EOS R5 is currently out of stock (or 'backordered') in Canon's US, Australia and UK stores, and there are no dates yet for when the next units will be available.

Any speculation that the full-frame mirrorless flagship could be recalled also remains just that. Canon issued a statement that openly clarified the heat-related limitations of the EOS R5, and its need for 'recovery times' when pushed to its limits.

Such heat-related restrictions are also nothing new for cameras, particularly full-frame models with the EOS R5's video powers, which is why external recorders like the Atomos Ninja have become a common feature of filming setups.

We're in the process of testing the Canon EOS R5, so will be able to give our verdict on its relative strengths for video and stills soon. It also seems likely, as Canon Rumors has suggested, that a firmware update addressing the camera's heat management will be en route too.

Until then, we'll make sure we bring you any more official updates from Canon on when its mirrorless flagship is likely to be shipping again or available to order.



Comments

Post a Comment